Terms of Trade

The Pet Brands Company Ltd

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1. Trade Account Eligibility

Trade accounts are strictly available to registered New Zealand businesses operating within the pet industry, including but not limited to:

• Pet specialty retailers (brick-and-mortar or approved online stores)
• Veterinary clinics and animal hospitals
• Professional grooming salons
• Pet boarding and daycare providers
• Accredited pet service providers (subject to approval)

We do not supply trade accounts to individuals, unregistered businesses, or operations outside of the pet sector. We do not support drop shipping under any circumstances.

2. Reseller Policy and Restrictions

Approved trade account holders must adhere to the following resale and distribution conditions:

• Sell The Pet Brands Company products only through the store location(s) and/or website domain(s) specified in their trade account application
• Not supply, stock, or resell goods on behalf of any third-party business or retailer, including affiliate stores or unrelated business entities
• Not place or transfer stock to another store, branch, or commercial premises outside of what was formally approved in their account application
• Sell products directly via their own authorised channels — not via consignment, drop-shipping, or external fulfillment on behalf of others
• Not list or sell on third-party marketplaces (e.g. Trade Me, Amazon, eBay, or social media marketplaces), markets, or farmers markets without explicit prior written consent
• Use approved marketing assets and follow any Minimum Advertised Price (MAP) or Recommended Retail Price (RRP) guidelines
• Notify The Pet Brands Company of any proposed business change (e.g. new trading name, website, store location, or ownership structure)

Violation of any of these terms may result in immediate suspension or termination of the trade account, with or without notice, at the discretion of The Pet Brands Company Ltd.

3. Prices and Orders

• All prices are quoted in NZD and are subject to change without notice
• Orders are subject to acceptance by The Pet Brands Company
• We reserve the right to fulfill orders in part, or to refuse supply at our sole discretion
• Each accepted order constitutes a binding agreement and may not be cancelled without written consent

4. Payment Terms

• Payment is due strictly as detailed on invoices
• Payments must be made in full, without set-off or deduction, in cleared NZD funds to the account nominated by The Pet Brands Company
• Overdue accounts will incur:
• Interest at 5% above the current commercial overdraft rate of our bank
• A $25 monthly administration fee
• Immediate withdrawal of credit facilities without notice
• The buyer agrees to pay all legal or collection costs incurred as a result of non-payment

5. Retention of Title

• Ownership of goods remains with The Pet Brands Company until full payment is received
• We reserve the right to enter premises and reclaim unpaid goods at any time
• Risk of loss or damage passes to the buyer on delivery

6. Claims and Returns

• Claims for shortages or damaged goods must be made in writing within 5 working days of delivery
• Invoice queries must be lodged within 5 working days of receipt
• Returns will not be accepted without prior written approval
• Authorised returns may be subject to a restocking fee, and all products must be in saleable condition

7. Breach and Default

In the event of a breach or default, The Pet Brands Company may, without prejudice to any other rights:

• Suspend or terminate any supply or agreement
• Repossess goods not yet paid for
• Demand immediate payment of all outstanding balances, regardless of standard payment terms
• Recover all costs associated with recovery of goods and outstanding debts

8. Jurisdiction

These Terms of Trade are governed by the laws of New Zealand. Any disputes arising will be subject to the exclusive jurisdiction of the New Zealand courts.

9. Entire Agreement and Amendments

These Terms of Trade constitute the entire agreement between the buyer and The Pet Brands Company. No variations or amendments shall be binding unless confirmed in writing by an authorised representative of The Pet Brands Company.