Privacy Policy
1. Overview
At The Pet Brands Company Ltd, we are committed to protecting your privacy and handling your personal information with care. This Privacy Policy outlines how we collect, use, store, and disclose your information in accordance with the New Zealand Privacy Act 2020.
By using our website or engaging with us (e.g. submitting a trade account application), you agree to the terms outlined in this policy.
2. What Information We Collect
We may collect the following personal and business information when you interact with us:
- Business name and NZBN
- Contact names, job titles, and email addresses
- Phone numbers and delivery addresses
- Website URLs and trading details
- Payment and billing details (invoicing, credit references, etc.)
- Any correspondence or feedback you submit to us
We may also collect non-personally identifiable information from website usage (e.g. browser type, time spent on site, pages visited).
3. How We Use Your Information
We collect your information to:
- Process and manage trade account applications
- Fulfil orders and deliver products
- Communicate about account matters, promotions, or product updates
- Improve our services and customer experience
- Meet legal obligations and verify reseller eligibility
- Send you marketing communications (only if you opt in)
You can opt out of promotional communications at any time by contacting us directly.
4. Disclosure of Information
We will never sell or rent your personal data.
We may disclose information to third parties only when necessary to:
- Process orders (e.g. with delivery couriers or payment processors)
- Conduct credit checks with trade referees (as part of your application)
- Comply with legal or regulatory obligations
- Enforce our terms and protect against fraud or misuse
All third parties are expected to comply with appropriate privacy safeguards.
5. Data Storage & Security
We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access. Your information may be stored digitally in secure cloud-based platforms or on internal systems accessible only to authorised staff.
Despite our best efforts, no digital transmission or storage is ever 100% secure. You share information with us at your own risk.
6. Access & Correction
You may request access to or correction of your personal information at any time by contacting us at:
📧 sales@tpbc.co.nz
📞 0800 538 738
We may require verification of your identity before releasing or amending information.
7. Website Cookies
Our website may use cookies to enhance your browsing experience and understand user behaviour. You can modify your browser settings to refuse cookies, but this may impact your ability to use certain features of our website.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect legal or operational changes. The latest version will always be available on our website.
9. Contact Us
If you have any concerns or questions about this policy or how your information is handled, please get in touch:
📧 sales@tpbc.co.nz
📞 0800 538 738